In accordance with Article 10 of the Croatian Consumer Protection Act (Zakon o zaštiti potrošača), we inform our guests that they may submit a written consumer complaint related to the quality of our accommodation services.

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How to Submit a Complaint

Complaints can be submitted in one of the following ways:

• By post:
  Acavus d.o.o.
  Radmilovića 4
  21000 Split, Croatia
• By email:
  support@o-croatia.com
  

We kindly ask you to include the following information in your complaint:

• Your full name
• Contact details (email, phone number)
• Date of your stay or booking
• Description of the issue

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Response Time

We will confirm receipt of your complaint within 15 days and provide a written response.