Privacy Policy
Introduction
Acavus doo is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our online booking platform.
Data Controller
Acavus doo
Radmilovića 4, 21000 Split
Personal Data We Collect
We collect the following personal data when you use our booking platform:
- Identification Information: Full name, date of birth, nationality.
- Contact Information: Email address, phone number, mailing address.
- Payment Information: Credit/debit card details or other payment information.
- Booking Details: Check-in and check-out dates, special requests, preferences.
- Technical Data: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To Facilitate Bookings: Processing your reservations and payments.
- Legal Obligations: Complying with Croatian legal requirements, such as guest registration with local authorities.
- Communication: Sending booking confirmations, updates, and responding to inquiries.
- Marketing: Sending promotional materials, offers, and newsletters (with your consent).
- Improvement of Services: Analyzing usage data to enhance our platform and services.
The legal bases for processing your data include the necessity for contract performance, compliance with legal obligations, consent, and our legitimate interests.
Data Sharing and Transfers
We may share your personal data with:
- Service Providers: Third-party vendors assisting in payment processing, IT support, and marketing.
- Legal Authorities: When required by Croatian law, such as guest registration with the eVisitor system.
- Business Partners: Property owners or managers to facilitate your booking.
If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Under the GDPR and Croatian law, you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Restriction: Request limitation on processing under certain circumstances.
- Data Portability: Receive your data in a structured format and transfer it to another controller.
- Object: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, contact us at support@o-croatia.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Cookies and Tracking Technologies
Our platform uses cookies to enhance user experience, analyze site traffic, and serve targeted advertisements. You can manage your cookie preferences through your browser settings.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP):
Agencija za zaštitu osobnih podataka
Selska cesta 136
HR – 10 000 Zagreb, Croatia
Email: azop@azop.hr
Phone: +385 1 4609 000
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Acavus doo
Radmilovića 4, 21000 Split